Background

Background

Our story

Our story

Our founders came together because we all experienced the same problem of constantly being on the hunt for the perfect bra. It had taken us all at least multiple years even beyond puberty to figure out our sizes and what fits our bodies, but even then, we are still afraid to branch out to new brands, new bra releases, and new styles simply because the sizes are always so inconsistent.

Market research

Market research

Market research

Most women experienced similar problems

Most women experienced similar problems

107 million women are wearing the wrong bra. This can lead to physical ailments, low self-image, and a waste of time and money. At the same time, bra retailers lose $3.2 billion each year from returned bras.

User research

User research

User interviews

User interviews

I spoke with 150+ real women of all shapes, sizes, and ages. Here were the main insights I collected.

User flow deep dive

User flow deep dive

User flow deep dive

The bra fitting process is time-consuming, uncomfortable, and inaccurate

The bra fitting process is time-consuming, uncomfortable, and inaccurate

Throughout my user interviews, many users resonated with the inadequacies of in-person fittings, which was the most popular way for women to get fitted for bras. It's also interesting to note that many users talked about only having been fitted in their teenage years and relying on trial and error throughout adulthood.

  1. Finding the right fit takes time

  1. Finding the right fit takes time

Browsing through countless options with minimal differentiation, waiting for an available fitter, and navigating inconsistent sizing standards across different stores can make the experience frustrating and inefficient.

Browsing through countless options with minimal differentiation, waiting for an available fitter, and navigating inconsistent sizing standards across different stores can make the experience frustrating and inefficient.

  1. Uncomfortable and awkward experience

  1. Uncomfortable and awkward experience

The traditional bra fitting process can feel invasive and awkward, requiring a stranger to take chest measurements in a setting that often lacks privacy and comfort, making it an experience many prefer to avoid.

The traditional bra fitting process can feel invasive and awkward, requiring a stranger to take chest measurements in a setting that often lacks privacy and comfort, making it an experience many prefer to avoid.

  1. The ‘Goldilocks’ problem

  1. The ‘Goldilocks’ problem

Every body is unique, and bra sizing is anything but standardized. A 34C in one brand can fit completely differently from another (and even between bras of the same brand!). Sizing inconsistencies make it all the more challenging to find a bra that fits "just right."

Every body is unique, and bra sizing is anything but standardized. A 34C in one brand can fit completely differently from another (and even between bras of the same brand!). Sizing inconsistencies make it all the more challenging to find a bra that fits "just right."

Framing the solution

Framing the solution

Mission

Mission

How might we statements

How might we statements

To break this down further, I identified 3 tenets that would make this experience seamless, comfortable, and genuine for our users.

HMW

ensure a user-friendly and accessible scan for all users, regardless of their technological proficiency and body type?

leverage user preference data to personalize bra recommendations?

provide comprehensive details about users' bra matches to empower informed decision-making?

User flow

User flow

Since I have defined this as a 3-pronged process, I created a user flow map which I used to gather my thoughts and comments through iterations. I used this as a tool to evaluate not only the architecture but also the content of my designs.

Design evolution

Design evolution

Streamlining scan instructions

Since the scan is the core of our value proposition, I wanted to ensure the instructions were accurate and clear to minimize the risk of low-quality scans.

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After the first iteration, 3 out of 5 users still struggled to understand how to position themselves in front of the camera.

Despite including instructions on propping up their phone and staying in frame, they still faced challenges executing the scan due to unclear posture guidelines. Most users also admitted to skimming or skipping the long paragraphs, which made me realize I needed to design with users' likely short attention span in mind so that critical details wouldn’t be overlooked.

The videos posed a challenge on the other end of the spectrum—users couldn’t skip through them, and with each video lasting 5-8 seconds, the total viewing time became quite lengthy.

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To strike a balance, I captured users’ attention with concise 2-3 word headings and brief two-line subheadings while streamlining the instructions from 7 steps down to 5 digestible ones.

Additionally, I introduced simple animations to create consistent and clear visual cues. This significantly reduced the time required to go through the instructions without compromising the success rate.

Faster, more intuitive scan

Faster, more intuitive scan

Our AI algorithm requires four snapshots—front, side, and back. Initially, I designed separate flows for each, but this proved inefficient. Users had to repeatedly set up their phone, step back, take a photo, walk back, and repeat the process multiple times, making it time-consuming and frustrating. To improve this experience, I tested multiple iterations, experimenting with on-screen guidelines, automatic instructions between scans, and other refinements to balance convenience and clarity.

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Through testing, I found that users responded best to auditory signals and high-contrast visual cues, as these were easier to distinguish from a distance.

In the final design, I introduced a shaded outline to guide users into the correct frame, along with beeps for countdowns and turn prompts—both of which I preface in the instructions.

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The countdown timer features high-contrast, full-screen color overlays that sync with the beeps, ensuring clear visual and audio guidance.

More user-friendly, accurate preference quiz

More user-friendly, accurate preference quiz

The content of the quiz is critical for personalizing recommendations beyond just band and bust size. I refined the quiz iteratively, drawing from both primary and secondary research on the challenges women face when finding the right bra and what truly defines a good fit.

Initially, my iterations included questions about breast shape, a common approach in traditional fit quizzes.

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However, I quickly found that this method is often ineffective - self-reporting breast shape is not only confusing for many users but also highly inaccurate, as most people aren't sure how to categorize themselves.

Instead, I redesigned the questions to focus on lifestyle, pain points, and fit concerns as the entry point.

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This approach makes it easier for users to reflect on their own experiences rather than trying to fit themselves into rigid categories.

Asking about fit issues they’ve noticed in their current bras allows for a more nuanced understanding. Users can describe a mix of problems they experience, which often stem from multiple factors rather than just one predefined shape.

Feature deep-dive

Feature deep-dive

Playful, personable onboarding

One-Shot Accuracy

Instructions that are scannable, intuitive, and easy to remember for zero-error data collection in a single attempt

Decisions That Feel Natural and Pain-Free

Structuring input around how users actually think in addition to what the algorithm needs, and building for partial completion without sacrificing data quality

Value That Compounds

Turning a one-time scan into a persistent personal profile

Presentation

Presentation

Investor and competition pitch deck

I also designed the presentation for VCs, competitions, and incubators that we enrolled in, including Penn Innovation Competition and USC New Venture Seed Competition. It summarizes the non-design work I contributed to, including underlying technology, business strategy, and financials.

Final thoughts

Final thoughts

Main takeaways

  1. Balancing speed and precision in product design
    Shipping fast is critical, but designing with scalability in mind prevents future bottlenecks. I learned how to prioritize core functionality without accumulating UX debt, ensuring that rapid iterations didn’t come at the cost of usability or long-term viability.

  2. Storytelling as a competitive advantage
    A strong product isn’t enough—framing the problem and vision effectively determines whether investors buy in. I refined the skill of translating complex technology into a compelling narrative, making this AI-driven solution not just digestible, but persuasive.

  3. Building from zero requires ruthless prioritization
    Unlike established companies, a startup operates with constraint-driven creativity—limited resources force hard decisions. I developed the ability to distill a broad vision into executable steps, focusing on what moves the needle now while ensuring the foundation supports future scale.

Additional improvements

Additional improvements

While the current design effectively streamlines the scanning and recommendation process, I think that there are still opportunities to push the boundaries further and enhance the experience even more.

  1. Enhancing the scan experience to better accommodate users with limited mobility or those who may struggle with positioning during the process

  2. Expanding the database to include a wider range of bra brands and sizes, ensuring more comprehensive recommendations for diverse body types and preferences

  3. Refining the user profile insights to provide even more personalized and actionable guidance, helping users make informed decisions beyond just our recommendations

While the current design effectively streamlines the scanning and recommendation process, I think that there are still opportunities to push the boundaries further and enhance the experience even more.

  1. Enhancing the scan experience to better accommodate users with limited mobility or those who may struggle with positioning during the process

  2. Expanding the database to include a wider range of bra brands and sizes, ensuring more comprehensive recommendations for diverse body types and preferences

  3. Refining the user profile insights to provide even more personalized and actionable guidance, helping users make informed decisions beyond just our recommendations